Marvelous Foundry LLC

Player privacy · Marvelous Foundry LLC

Privacy Policy

This policy explains what information we use when you visit our website, play our games, contact support, make a purchase, or take part in a community space. Each category has a clear purpose and a way to ask about it.

Contact us about privacy

The short version

We use account and gameplay details to run online features, support requests to resolve player issues, and purchase confirmations to keep transactions in order. Platform providers may handle account or payment steps. You can ask to access, correct, or delete eligible information by emailing [email protected].

Effective date: Date of publication Last updated: Date of publication Covers this website, our games, and related community spaces.

  1. What We Collect and Why

    We collect information when it is needed to run a site feature, operate a game, complete a purchase, or answer you. Check the purpose and whether each category is needed for that feature.

    Purpose comes first.
    Category Purpose How it is used
    Website use Provide pages and requested site features, protect site operations, and understand basic traffic patterns. Some technical logs are necessary; optional measurement depends on your choice where offered.
    Account and game Create and maintain accounts, save settings, enable multiplayer features, and apply account or safety controls. Required for account-based play. A platform account may be handled by its provider.
    Support messages Identify the issue, reply to you, and keep a record needed to follow up. Optional to contact support; details you include are used to handle the request.
    Purchase records Confirm a transaction, manage entitlements, and address billing questions. Needed for a purchase. Storefronts or payment providers process payment details.
    Device and connection Connect to online play, diagnose crashes or connection problems, and help protect game services. Basic technical details are generated during online use; diagnostic sharing depends on the feature.
    Community activity Display posts or player identifiers, moderate reports, and enforce community rules. Optional to participate. Public posts may be visible to other community members.
    What we do not ask for: We do not intentionally request government identification or precise location to provide ordinary gameplay. Avoid including sensitive details in a community post or support message.

  2. Cookies, Analytics and Services

    Cookies are small files stored by your browser. They help the site remember a choice or keep a requested feature working.

    You stay in control.

    Strictly necessary

    Supports core site functions, security, and the choices needed to deliver a page you requested. These are not used to build an advertising profile.

    Preferences

    Remembers settings such as a language or display choice, where the site offers that feature. You can clear these in your browser.

    Measurement

    Helps count visits and spot pages or flows that fail. Where a choice is offered, measurement runs according to that choice.

    A cookie-choice notice, where shown, records your selection on your device. You can also block or remove cookies in browser settings; some site functions may then behave differently.

    Service type Information involved Why it is involved
    Hosting and delivery Connection details and requests sent to the website or game service. To serve pages, connect players, and protect service availability.
    Storefront and payments Order or entitlement details; payment credentials are handled by the relevant provider. To complete a purchase and confirm access to purchased content.
    Anti-cheat and security Game, device, and session signals relevant to fair play and service security. To detect suspicious activity and enforce game rules.
    Support and measurement Support messages you submit, or limited usage events where measurement is enabled. To answer requests and assess whether site features are working.

    These providers handle information under their own terms and privacy notices. We share only what is needed for the service involved and do not control a provider's independent practices.

  3. Children's Privacy and Player Rights

    Age rules can differ by game and platform. Check the relevant game's account requirements before creating an account for a child.

    Parents can contact us.

    Where an account flow asks for age, use accurate information. If a player is below the age allowed by that game or platform, do not create an account for them. We do not knowingly collect personal information from a child in a way that requires parental consent without taking the steps required by applicable law. If you believe this has happened, contact us so we can review the account and take appropriate action.

    Parent review: A parent or guardian can email [email protected] with the player's account identifier, the game title, and a short description of the concern. Please do not send passwords or payment-card details.

    Spending limits, communication settings, and play-time visibility vary by game and platform. Use the controls provided in the relevant account or device settings. Contact support if you cannot find a control.

    Access

    Ask what personal information we hold about you. Email [email protected] with the account identifier and game title.

    Correction

    Tell us which account detail is inaccurate and provide the corrected information through the same email route.

    Deletion

    Request account or eligible information removal by emailing [email protected]. Some records may need to be kept for legal, security, or transaction reasons.

    Objection or restriction

    Describe the use you want us to review at [email protected]. We will assess the request under the rules that apply to it.

  4. Retention and Account Deletion

    We keep information while it is needed for the purpose listed above, then delete it or remove details that identify you. Legal, security, and transaction records can have different limits.

    We do not keep data forever.
    • Account and game recordsAccount life, then up to 24 months
    • Support conversationsUp to 24 months after closure
    • Technical and security logsTypically up to 90 days
    • Purchase and accounting recordsAs required by applicable law
    • Community reports and moderation recordsAs needed for review and enforcement
    When an account is deleted: Account access and associated game features may end. We remove or de-identify eligible account information, subject to records we must retain for legal, accounting, dispute, or security purposes. If a game service is retired, we retain only records needed to close the service and meet those obligations.

  5. Privacy Inquiries and Updates

    Send a privacy question or request by email. Include the game title and account identifier so we can find the right record.

    We will review it.

    How we handle requests

    We may ask for information needed to confirm you control the account. We aim to acknowledge a request within five business days and complete verified requests within 30 days. If a request needs more time, we will explain why and give you an updated estimate.

    We may update this policy when our games, services, or legal obligations change. The revised policy will appear here with its updated date.